Refunds and failed faxes

Last updated: October 14, 2026

Single fax

• If we confirm the fax could not be delivered, we refund the full amount to your original payment method. Banks usually show it in 5 to 10 business days.
• We retry a busy or unanswered line a limited number of times before we give up.

Partly sent or unconfirmed faxes

If the connection dropped after part of your fax may have been received, or we cannot confirm what happened, we do not resend automatically, because the recipient could receive duplicate pages. We review it and email you within 1 business day with a refund or a confirmation.

Faxes that were delivered

If the receiving system accepted your fax, it counts as delivered. We do not refund delivered faxes because of a wrong number you entered, a recipient who did not read it, or an organization that did not accept it. Contact us if you think there was an error on our side.

Chargebacks and outside refunds

If a payment is disputed or refunded outside our system, we stop any fax from that purchase that has not been sent.

Contact

Write to hello@faxtheweb.com with your order number. We reply within two business days.